You can return any Tail Trends product purchased on www.tailtrends.com for any reason within 14 days of your original purchase, we will gladly provide a full refund to the original form of payment.

After 14 days from your original purchase date, and subject to approval, we may allow an item to be returned as long as the product has not been opened and original tags/packaging is still on the product. If approved, we will only be able to provide store credit on carouselbrands.com.

All returns require a Return Authorization (RA) number. This is so that we can process your
refund/credit in our system when the return is delivered to our warehouse. All unauthorized returns will be the property of carouselbrands.com, and they are not subject to credit or freight reimbursement.

You may receive an RA number by emailing us at hello@tailtrends.com. A customer service representative will email you a confirmation of the receipt of an RA request and a refund receipt. When you are preparing to ship your item(s) back to us, please include a copy of your Invoice with your RA Number written clearly on the top of the page. All returns should be shipped to our warehouse address, which is as follows:

Best of Chums Int'l Inc.
1718 Potrero Ave Unit C
South El Monte, CA 91733

Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 1-2 billing cycles for the credit to appear on your statement. It usually takes about 1 week to process a return, but it can also take up to 2 - 3 weeks depending on the complexity of the return.