Shipping Info

Shipping Methods
We offer United Parcel Services (UPS), and United States Postal Services (U.S.P.S.) as our shipping options. Unless otherwise specified by the customer, all orders ship U.S.P.S. by default. Any other shipping method will incur additional freight charges. At this time, we will only ship domestically.

Orders Qualified for Free Shipping
Qualifying orders that receive free shipping will ship via USPS First Class.  If your order does not qualify for free shipping, the shipping charge will be based on the shipping method selected and destination address.

What if the estimated delivery date has passed and I still don't have my order?
Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive a shipment confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as invoice details and tracking links. Orders that are shipped via a trackable method will be emailed a shipping confirmation with the tracking number. Please check this information if available and read through the following options:

• If the order status indicates that the package has been shipped or the tracking number provided shows that the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. Should you suspect that your package is undeliverable, please contact customer service immediately at hello@tailtrends.com, so that we can handle your issue in a timely manner.  

Tracking Your Order
When your order leaves our warehouse, you will receive a shipment confirmation email. In this email, we will also include a tracking number. This tracking number can be used to track your order at the UPS, or U.S.P.S. website.